Shipping Policy

1. Shipping Coverage

We offer free standard shipping across Brazil for eligible vehicle orders.

Orders are currently dispatched from our warehouse in the State of São Paulo, Brazil.

Our standard shipping service covers most commercially accessible addresses throughout Brazil.

2. Free Standard Shipping

Standard shipping charges are included in the listed vehicle price. Customers will not be charged an additional standard delivery fee at checkout for eligible orders.

3. Estimated Delivery Time

Most orders are expected to arrive within 7–20 business days after dispatch.

Actual delivery time depends on the delivery destination, distance from our São Paulo warehouse, carrier availability, local road conditions, vehicle size, and transportation requirements.

Orders delivered within São Paulo State and nearby regions may arrive sooner than orders shipped to more distant areas of Brazil.

Delivery times are estimates and are not guaranteed delivery dates.

4. Order Processing & Dispatch

After payment is successfully confirmed, our team will prepare the vehicle for shipment.

Before dispatch, we may conduct vehicle inspection, order verification, shipping documentation preparation, delivery address confirmation, and carrier scheduling.

Customers will be contacted if additional information is required before shipment.

Delivery estimates begin from the date the vehicle is dispatched, not from the date the order is placed.

5. Remote & Special-Access Locations

Free standard shipping is available across Brazil; however, some destinations may require additional delivery arrangements.

These may include remote rural areas, islands, locations requiring ferry or boat transportation, areas with limited road access, locations inaccessible to standard freight vehicles, and deliveries requiring special unloading equipment or additional local transfer services.

Delivery to these locations may take longer.

Additional charges may apply only where special transportation, ferry access, special unloading equipment, or other non-standard delivery services are required.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including recipient name, street address, number, neighborhood, city, state, CEP / postal code, and a valid phone or WhatsApp contact.

Because our vehicles are transported as large freight items, customers should ensure that the delivery location can reasonably accommodate freight vehicle access.

If the carrier cannot access the original delivery address, alternative delivery arrangements may be required.

7. Delivery Appointment

Because LLAMA Truck vehicles are large freight items, the carrier or our delivery team may contact the customer before delivery.

Customers should ensure that the contact phone number is available, someone is present to receive the vehicle, the delivery location is accessible, and any required unloading arrangements are prepared in advance.

8. Vehicle Unloading

Standard shipping covers transportation of the vehicle to the agreed delivery location.

Depending on the vehicle model and delivery conditions, unloading assistance or equipment may be required.

Unless specifically confirmed otherwise, crane unloading, forklift service, special lifting equipment, additional manpower, and secondary transportation are not automatically included in standard free shipping.

If special unloading is required, we will notify the customer in advance whenever reasonably possible.

9. Tracking & Delivery Updates

Once the order has been dispatched, customers will receive available shipping or delivery information.

Depending on the freight carrier, this may include tracking information, carrier contact information, estimated delivery window, or delivery appointment details.

For large vehicle shipments, tracking information may differ from standard parcel delivery tracking.

10. Receiving the Vehicle

Customers should inspect the vehicle and its packaging at the time of delivery whenever possible.

Before accepting delivery, please check for visible transportation damage, significant packaging damage, missing items, or obvious external vehicle damage.

If damage is visible, take clear photos and videos, note the damage with the carrier where possible, and contact LLAMA Truck as soon as possible.

Tel: +86-18158519399 ; +55-19 996226070 | Email: brasil@llamatruck.com

11. Delivery Delays

Delivery times may occasionally be affected by circumstances outside our reasonable control, including severe weather, flooding, road closures, transportation disruptions, carrier delays, regional access restrictions, public holidays, strikes, or force majeure events.

If a significant delay occurs, our team will provide updated delivery information when available.

12. Failed Delivery

If delivery cannot be completed because the customer cannot be contacted, no authorized person is available, the delivery address is incorrect, the location is inaccessible, or delivery is refused without prior arrangement, additional transportation or redelivery charges may apply.

13. Address Changes

If you need to change your delivery address, please contact us before the order is dispatched.

Once the vehicle has been handed over to the freight carrier, address changes may delay delivery, require carrier approval, or result in additional transportation costs.

We cannot guarantee that an address can be changed after dispatch.

14. Order Cancellation After Dispatch

If an order is cancelled after the vehicle has already been dispatched, transportation and return shipping costs may apply.

Any cancellation or return will also be subject to our Return & Refund Policy.

15. Shipping Questions

For questions about delivery availability, expected delivery time, or special delivery requirements, please contact our Brazil team.
Tel: +86-18158519399 ; +55-19 996226070 | Email: brasil@llamatruck.com