Privacy policy

Effective Date: September 5, 2025
Last Updated: October 21, 2026

Llamatruck (“LLAMA,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, process, store, share, and protect your personal information when you visit our website, purchase our electric tricycles or related products, contact us, or otherwise interact with our services.

We process personal data in accordance with applicable data protection laws, including Brazil's General Data Protection Law (Lei Geral de Proteção de Dados Pessoais — LGPD, Law No. 13,709/2018).

Please read this Privacy Policy carefully to understand how we handle your personal information and how you can exercise your privacy rights.

1. Data Controller

The following company is responsible for determining the purposes and means of processing personal data collected through our website:

Company Name: SATO IMPORTACAO E EXPORTACAO LTDA

Brand Name: Llamatruck (LLAMA)

CNPJ: 54.589.755/0001-00

Email: brasil@llamatruck.com

WhatsApp: +55 19 99622-6070

Business Address: Avenida Professor Benedito de Andrade, 367, Unileste, Galpão 2, Piracicaba, São Paulo, CEP 13422-000, Brazil

For questions or requests related to personal data protection, please contact us using the email address provided above.

2. Information We Collect

We may collect the following categories of personal information depending on how you interact with our website and services.

Personal Information

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Identification information required for order processing or legal compliance, where applicable

Purchase and Payment Information

  • Order details and purchased products

  • Purchase history

  • Billing information

  • Payment transaction details

  • Information necessary to process orders and refunds

Payments may be processed through third-party payment service providers. We do not necessarily store complete payment card information.

Account Information

If you create an account on our website, we may collect account authentication information, preferences, order history, and communication records.

Device and Usage Information

  • IP address

  • Browser type and version

  • Operating system

  • Device identifiers

  • Pages visited

  • Time spent on the website

  • Interactions with website features

  • Information collected through cookies and similar technologies

Marketing Information

We may collect marketing preferences, communication choices, survey responses, and interactions with promotional campaigns, subject to applicable privacy requirements.

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfill orders, payments, and deliveries.

  • Provide customer service and technical support.

  • Manage customer accounts and purchase history.

  • Communicate important information about orders and services.

  • Improve our website, products, and customer experience.

  • Send promotional communications where permitted by applicable law.

  • Analyze website performance and customer interactions.

  • Maintain website security and prevent fraudulent activities.

  • Comply with applicable legal, tax, and regulatory obligations.

Legal Bases for Processing

Under the LGPD, we process personal data based on the legal grounds applicable to each processing activity, including:

Performance of a Contract: Processing information necessary to fulfill purchases, manage orders, and provide requested services.

Compliance with Legal Obligations: Processing information required to comply with tax, accounting, consumer protection, and other legal requirements.

Legitimate Interests: Processing information for legitimate business purposes, such as improving services and maintaining website security, subject to applicable legal safeguards.

Consent: Processing information for activities that require your authorization, including certain marketing communications and optional tracking technologies.

Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

4. How We Share Your Information

We do not sell your personal information.

We may share personal information with third-party service providers when necessary to operate our business, fulfill orders, provide services, or comply with applicable laws.

These third parties may include:

E-commerce Platform Providers

Our online store operates on Shopify, which provides e-commerce infrastructure, website hosting, order management, and related services.

Payment Service Providers

We may share necessary transaction information with payment processors to securely process payments, refunds, and prevent fraudulent transactions.

Shipping and Logistics Providers

We may share customer names, shipping addresses, phone numbers, and order details with transportation and logistics partners to arrange product deliveries.

Technology and IT Providers

We may use service providers for website maintenance, technical support, security, and related business operations.

Marketing and Analytics Providers

Where applicable, we may use third-party services to measure website traffic, analyze advertising performance, and improve marketing activities, subject to applicable consent and privacy requirements.

Legal and Regulatory Authorities

We may disclose personal information when required by applicable laws, regulations, valid legal requests, or court orders.

We take appropriate measures to ensure that personal information shared with service providers is handled securely and in accordance with applicable data protection requirements.

5. Shopify and International Data Transfers

Our online store is powered by Shopify, a global e-commerce platform that provides the technology required to operate our website, manage orders, process customer information, and support online transactions.

As part of these services, personal information collected through our website may be transferred to, stored, or processed in countries outside Brazil, including locations where Shopify, its affiliates, and authorized service providers operate.

This information may include:

  • Customer names and contact information.

  • Shipping and billing addresses.

  • Order details and purchase history.

  • Device and browsing information.

  • Information necessary to provide e-commerce services.

Shopify may process personal information on our behalf in accordance with its applicable contractual terms and data protection commitments. For certain consumer-facing services, Shopify may process personal information for its own purposes under its applicable privacy terms.

Where international transfers of personal data occur, we are committed to complying with the LGPD and applicable regulations issued by Brazil's National Data Protection Authority (ANPD), including requirements concerning lawful transfer mechanisms and appropriate safeguards.

Depending on the circumstances, applicable safeguards may include contractual protections or other mechanisms recognized under Brazilian data protection law.

Additional information about Shopify's privacy and data processing practices is available at:

https://www.shopify.com/legal/privacy

For questions regarding international data transfers or the processing of your personal information, please contact us at brasil@llamatruck.com.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure the proper functioning of our website, improve user experience, analyze website traffic, and, where authorized, provide relevant advertising.

Types of Cookies We Use

Strictly Necessary Cookies

These cookies are essential for the operation of our website, including shopping carts, authentication, security, and order processing.

Analytics Cookies

These cookies help us understand how visitors interact with our website and identify opportunities to improve website functionality and performance.

Marketing Cookies

These cookies may be used to measure advertising campaign performance, understand interactions with advertisements, and provide personalized promotional content.

Cookie Consent and Preferences

Where consent is required, optional analytics and marketing cookies will only be activated after you provide your authorization.

You may choose to:

  • Accept all cookies.

  • Reject optional cookies.

  • Customize your cookie preferences.

You may change or withdraw your consent at any time through the cookie preference settings available on our website.

You may also manage cookies through your browser settings. However, disabling strictly necessary cookies may affect certain website functionalities.

We respect your privacy choices and aim to provide transparent information about how cookies and tracking technologies are used.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy or to comply with applicable legal and regulatory requirements.

Retention periods may vary depending on:

  • The type of personal information collected.

  • The purposes for which the information is processed.

  • Applicable tax and accounting obligations.

  • Contractual requirements.

  • Legal obligations and the establishment, exercise, or defense of legal claims.

When personal information is no longer necessary, we will delete or anonymize it unless further retention is permitted or required by applicable law.

8. Data Security

We implement reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or unlawful processing.

These measures may include:

  • Appropriate access controls.

  • Website and system security measures.

  • Secure transaction processing through service providers.

  • Internal procedures for protecting customer information.

  • Appropriate safeguards for third-party service providers.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

If a personal data security incident occurs that may result in relevant risk or damage to individuals, we will take the measures required under applicable laws and regulations.

9. Your Rights Under the LGPD

Under Brazil's General Data Protection Law (LGPD), you may exercise the following rights, subject to applicable legal requirements and limitations:

1. Confirmation of Processing

Request confirmation of whether we process your personal data.

2. Access to Personal Data

Request access to the personal information we hold or process about you.

3. Correction of Personal Data

Request correction of incomplete, inaccurate, or outdated personal information.

4. Anonymization, Blocking, or Deletion

Request anonymization, blocking, or deletion of unnecessary, excessive, or unlawfully processed personal data.

5. Data Portability

Request the portability of your personal data to another service or product provider, subject to applicable regulations.

6. Information About Data Sharing

Request information about public and private entities with which we have shared your personal information.

7. Information About Consent

Request information regarding the possibility of refusing consent and the consequences of such refusal.

8. Withdrawal of Consent

Withdraw previously provided consent for personal data processing.

9. Deletion of Consent-Based Data

Request deletion of personal data processed based on consent, subject to legally permitted retention exceptions.

10. Objection to Processing

Object to processing based on a legal ground that does not require consent when such processing violates the LGPD.

11. Review of Automated Decisions

Request a review of decisions made solely through automated processing of personal data that affect your interests, where applicable.

12. Complaints to the ANPD

Submit a petition to Brazil's National Data Protection Authority (ANPD) in accordance with applicable procedures.

How to Exercise Your Rights

To exercise any of your privacy rights, please contact:

Email: brasil@llamatruck.com

We may request additional information reasonably necessary to verify your identity and protect your personal information.

We will review and respond to requests free of charge within the timeframes established by applicable laws and regulations.

If we cannot fully comply with a request, we will provide an appropriate explanation where required.

10. Children's Privacy

Our website and services are primarily intended for adult customers interested in our products.

We do not intentionally direct marketing activities toward children.

Where personal information relating to children or adolescents is processed, we will comply with applicable Brazilian data protection requirements, taking their best interests into account.

If we become aware of inappropriate processing of children's or adolescents' personal information, we will take appropriate corrective measures.

11. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, policies, or content of independent third-party websites.

We encourage visitors to review the privacy policies of those websites before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, website features, data processing practices, or applicable legal requirements.

Updated versions will be published on this page with a revised "Last Updated" date.

Where required by law, we will provide additional notice of material changes or request renewed consent.

We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy, our data processing practices, or your privacy rights, please contact us:

Brand Name: Llamatruck (LLAMA)

Company Name: SATO IMPORTACAO E EXPORTACAO LTDA

CNPJ: 54.589.755/0001-00

Email: brasil@llamatruck.com

WhatsApp: +55 19 99622-6070

Business Address: Avenida Professor Benedito de Andrade, 367, Unileste, Galpão 2, Piracicaba, São Paulo, CEP 13422-000, Brazil

Customer Service Hours: Monday–Friday, 8:00 AM–6:00 PM (Brasília Time, BRT)

Privacy Requests: brasil@llamatruck.com

We are committed to protecting your personal information and handling privacy-related requests transparently and in accordance with applicable Brazilian data protection laws.