LLAMA TRUCK LIMITED WARRANTY POLICY

At LLAMA TRUCK, we design our electric utility vehicles for demanding applications, including hauling, property maintenance, agricultural work, commercial operations, landscaping, and other utility tasks.

This Limited Warranty provides coverage against defects in materials and workmanship and establishes specific warranty coverage for major vehicle components and batteries under normal and intended use.

Please read this Limited Warranty carefully. Warranty coverage is subject to the applicable warranty period, operating conditions, maintenance requirements, limitations, and exclusions described below.

1. LIMITED WARRANTY COVERAGE

LLAMA TRUCK warrants the components listed below against defects in materials and workmanship during the applicable warranty period.

Unless otherwise stated, the applicable warranty period begins on the date of original delivery.

Coverage applies to defects in materials or workmanship occurring under normal operating conditions and when the vehicle has been properly operated, charged, maintained, and serviced according to the applicable owner's manual and LLAMA TRUCK instructions.

For batteries, the applicable time period or cycle limit, whichever occurs first, determines the duration of the battery capacity warranty.

2. BATTERY CAPACITY WARRANTY

LLAMA TRUCK provides specific capacity protection for compatible lithium-ion and lead-acid battery systems.

Battery capacity naturally decreases over time and with use. The battery warranty therefore distinguishes between normal gradual aging and capacity degradation that exceeds the applicable warranty threshold.

Factors That Can Affect Driving Range

• Vehicle payload
• Terrain
• Driving speed
• Temperature
• Tire pressure
• Driving conditions
• Battery age
• Driving style
• Weather
• Use of accessories
• Overall vehicle operating condition

A vehicle providing less driving range does not necessarily indicate a battery capacity defect.

3. WHAT THE BATTERY WARRANTY COVERS

If an eligible battery is determined by LLAMA TRUCK to have a manufacturing defect, or measured usable capacity below the applicable 70% threshold during the applicable battery warranty period, LLAMA TRUCK may, at its discretion:

• Repair the battery when technically appropriate;
• Replace the battery or affected battery components;
• Provide an equivalent or functionally comparable replacement battery; or
• Provide another appropriate warranty remedy.

The specific remedy will be determined by LLAMA TRUCK based on the condition of the battery, diagnostic results, component availability, vehicle configuration, and applicable warranty requirements.

Replacement batteries or components may be new, refurbished, or equivalent parts that meet LLAMA TRUCK specifications.

A replacement battery does not automatically restart the original vehicle warranty period unless required by applicable law or expressly stated by LLAMA TRUCK.

4. BATTERY CYCLE DEFINITION

For purposes of this Limited Warranty, a battery cycle represents the equivalent of a full discharge and recharge of the battery's usable capacity.

Partial charging or partial discharging may collectively contribute toward an equivalent full cycle.

For example, multiple partial discharge-and-charge events may accumulate toward one equivalent full charge cycle.

The actual cycle count may be determined using the vehicle's battery management system, charger records, diagnostic equipment, or another reasonable method selected by LLAMA TRUCK.

5. NORMAL BATTERY DEGRADATION

All rechargeable batteries are consumable components and naturally lose capacity over time.

Normal battery aging does not constitute a manufacturing defect.

Battery performance and service life can be affected by:

• Charging frequency
• Depth of discharge
• Vehicle load
• Operating temperature
• Storage temperature
• Storage duration
• Charging practices
• Driving conditions
• Terrain
• Maintenance
• Battery age
• Number of charge cycles

For this reason, reduced range or reduced runtime alone does not establish a warranty defect.

The applicable 70% capacity threshold applies only when the battery is tested using an appropriate diagnostic or capacity-testing procedure.

6. BATTERY WARRANTY EXCLUSIONS

Battery warranty coverage does not apply to damage, failure, or capacity loss caused by:

• Over-discharging
• Repeated operation after a low-battery warning
• Leaving the battery in a deeply discharged condition
• Using a non-approved charger
• Incorrect charging procedures
• Charger modification
• Incorrect voltage or charging equipment
• Improper storage
• Long-term storage without appropriate charging or maintenance
• Extreme heat
• Freezing temperatures
• Water intrusion
• Flooding or submersion
• Physical impact
• Crushing
• Puncture
• Fire
• Tampering
• Opening or disassembling the battery
• Unauthorized repair
• Unauthorized battery modification
• Incorrect wiring
• Electrical system modifications
• Use of incompatible components
• Abuse or misuse
• Accident or collision
• Normal aging beyond the applicable warranty period or cycle limit

7. LEAD-ACID BATTERY CARE AND SAFETY

LLAMA TRUCK vehicles equipped with lead-acid batteries require proper charging and maintenance to achieve expected performance and service life.

Owners should:

• Use only the charger specified or approved for the vehicle.
• Follow the charging procedure provided in the owner's manual.
• Charge the batteries regularly.
• Avoid repeatedly operating the vehicle until the batteries are deeply discharged.
• Inspect battery terminals and connections periodically.
• Keep terminals and connections clean and secure.
• Check electrolyte levels when applicable to the specific battery type.
• Maintain proper battery condition according to the battery manufacturer's instructions.
• Keep the battery compartment clean and adequately ventilated.
• Fully charge the batteries before extended storage.
• Periodically check battery condition during extended storage.
• Keep batteries away from excessive heat, freezing conditions, flames, sparks, and other ignition sources.

Failure to follow recommended charging, storage, or maintenance procedures may shorten battery life and may result in warranty exclusion when improper care contributes to the failure.

8. LITHIUM BATTERY CARE AND SAFETY

LLAMA TRUCK vehicles equipped with lithium-ion batteries should be operated, charged, and stored according to the applicable owner's manual and charger instructions.

Owners should:

• Use only the charger approved for the vehicle.
• Follow the recommended charging procedure.
• Avoid unauthorized battery or electrical modifications.
• Do not open or disassemble the battery pack.
• Keep the battery protected from water intrusion and submersion.
• Avoid exposing the battery to extreme temperatures.
• Inspect the battery and electrical connections periodically.
• Do not continue operating the vehicle if the battery shows signs of significant damage, swelling, overheating, smoke, or other abnormal conditions.
• Contact LLAMA TRUCK Customer Support if a battery-related safety issue is suspected.

Improper charging, unauthorized modification, physical damage, water intrusion, or misuse may affect battery performance and may void applicable warranty coverage for the resulting damage.

9. WHO IS COVERED

This Limited Warranty applies to the original purchaser of an eligible LLAMA TRUCK vehicle.

The vehicle must have been purchased:

• Directly from br.llamatruck.com, or
• Through an authorized LLAMA TRUCK distributor or dealer in Brazil.

The warranty is non-transferable unless LLAMA TRUCK expressly agrees otherwise in writing or applicable law requires otherwise.

Proof of purchase is required for warranty claims.

10. REQUIRED WARRANTY INFORMATION

When submitting a warranty claim, customers may be asked to provide:

• Order number
• Purchaser's full name
• Vehicle model
• Vehicle serial number, if applicable
• Original delivery date
• Description of the issue
• Photos or videos of the affected component
• Battery information, when applicable
• Charger information, when applicable
• Diagnostic information, when applicable
• Maintenance or service information, when relevant

LLAMA TRUCK may request additional information reasonably necessary to evaluate the claim.

11. NORMAL WEAR AND MAINTENANCE ITEMS

This Limited Warranty does not cover normal wear, routine maintenance, or consumable components unless a manufacturing defect is independently established.

Examples include:

• Tires
• Inner tubes
• Brake pads
• Brake components subject to normal wear
• Cables and cable housings
• Light bulbs
• Wiper blades, where applicable
• Seats and upholstery
• Lubricants
• Fluids
• Routine maintenance items
• Cosmetic surfaces
• Paint fading
• Normal scratches
• Normal dents or cosmetic damage

Wear rates vary depending on payload, terrain, operating conditions, driving habits, maintenance, and frequency of use.

12. IMPROPER USE AND ABUSE

This Limited Warranty does not cover damage or failure caused by operation outside the vehicle's intended use or rated specifications.

• Exceeding the rated payload capacity
• Exceeding the rated towing capacity
• Improper or unstable loading
• Operating with an improperly distributed load
• Racing
• Competitive use
• Stunt riding
• Jumping
• Reckless operation
• Unsafe operation
• Continued operation after a known mechanical or electrical failure
• Failure to follow the owner's manual
• Unauthorized rental or leasing use

Commercial, agricultural, landscaping, property-maintenance, and work-site use is not automatically excluded when the vehicle is operated within its rated specifications and intended applications.

13. ACCIDENT AND EXTERNAL DAMAGE

The warranty does not cover damage resulting from:

• Collision
• Rollover
• Impact
• Road debris
• Falling objects
• Abuse
• Vandalism
• Fire
• Theft
• Improper loading or unloading
• Transportation damage occurring after delivery
• Damage caused by another vehicle, person, or object

14. WATER, CORROSION, AND ENVIRONMENTAL DAMAGE

LLAMA TRUCK vehicles are designed for utility applications and normal outdoor operation. However, they are not intended to be submerged or operated in conditions beyond their specified environmental limitations.

Warranty coverage does not include damage caused by:

• Flooding
• Water submersion
• Water intrusion caused by improper use
• Pressure washing electrical or sensitive components
• Saltwater exposure
• Corrosive chemicals
• Severe corrosion caused by environmental exposure
• Improper storage in wet or excessively humid conditions
• Environmental conditions beyond the vehicle's intended operating conditions

Normal outdoor use, including exposure to ordinary weather conditions, does not automatically void the warranty.

The determination of warranty coverage will depend on the cause of the failure.

15. UNAUTHORIZED MODIFICATIONS

Warranty coverage may be denied for damage or failure caused by unauthorized modifications, including:

• Electrical system modifications
• Battery system modifications
• Motor modifications
• Controller modifications
• Wiring alterations
• Frame cutting
• Frame welding
• Structural modifications
• Performance modifications
• Installation of incompatible batteries
• Installation of non-approved chargers
• Installation of incompatible electrical components
• Removal or alteration of safety systems

Installing an accessory does not automatically void the entire vehicle warranty. However, damage or failure directly caused by a non-approved accessory, component, or modification is not covered.

16. UNAUTHORIZED REPAIRS

Warranty coverage may be denied when a failure is caused by:

• Improper repair
• Incorrect installation
• Unauthorized electrical work
• Unauthorized modification
• Incorrect replacement parts
• Service performed by an unqualified technician

LLAMA TRUCK may require certain warranty repairs to be performed by LLAMA TRUCK, an authorized dealer, or an approved service provider.

Customers should obtain authorization before performing major warranty repairs or purchasing replacement components for which reimbursement is expected.

17. MAINTENANCE REQUIREMENTS

The owner is responsible for performing routine maintenance and inspections specified in the applicable owner's manual.

Depending on the vehicle model, this may include:

• Battery charging and maintenance
• Tire pressure checks
• Brake inspection
• Electrical connection inspection
• Fastener inspection
• Lubrication
• Cleaning
• Steering inspection
• Suspension inspection
• Dump-bed inspection
• Hydraulic system inspection
• Charger inspection
• Battery inspection

Failure to perform required maintenance may affect warranty coverage when the lack of maintenance contributes to the failure.

Owners should retain maintenance and service records when practical, particularly for vehicles used frequently or in demanding commercial applications.

18. WARRANTY CLAIM PROCEDURE

If you believe your LLAMA TRUCK has a manufacturing defect, contact LLAMA TRUCK Customer Support before attempting major repairs or replacing the affected component.

19. SHIPPING, LABOR, AND SERVICE COSTS

For an approved warranty claim, LLAMA TRUCK will provide eligible replacement parts in accordance with the applicable warranty terms.

Unless otherwise required by applicable law or expressly approved by LLAMA TRUCK:

• Customers may be responsible for returning defective parts.
• Return shipping instructions may be provided during the warranty process.
• Diagnostic costs are not automatically covered.
• Transportation, pickup, delivery, or mobile service costs are not automatically covered.
• Labor performed by a third-party service provider requires prior authorization when warranty reimbursement is requested.
• Unauthorized repairs or service performed without prior approval may not be eligible for reimbursement.

LLAMA TRUCK will communicate applicable shipping and service responsibilities during the warranty claim process.

20. REPLACEMENT PARTS

Warranty repairs will use genuine LLAMA TRUCK replacement parts or components that meet LLAMA TRUCK specifications when available.

Because LLAMA TRUCK may continuously improve its products, replacement components may differ in appearance, design, or specification from the original component while providing equivalent function and compatibility.

LLAMA TRUCK reserves the right to use updated or functionally equivalent replacement components.

21. WARRANTY PERIOD AFTER REPAIR OR REPLACEMENT

A repair or replacement performed under this Limited Warranty does not automatically extend the original warranty period.

The repaired or replacement component remains covered only for the remaining portion of the applicable original warranty period, unless otherwise required by applicable law or expressly stated by LLAMA TRUCK.

22. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, LLAMA TRUCK's obligation under this Limited Warranty is limited to the repair or replacement of eligible defective components as described in this policy.

LLAMA TRUCK shall not be responsible for indirect, incidental, special, or consequential damages arising from the vehicle or from a warranty issue, including, where permitted by law:

• Loss of business
• Loss of profits
• Loss of use
• Business interruption
• Vehicle downtime
• Rental vehicle expenses
• Transportation expenses
• Lost productivity
• Other incidental or consequential costs

Brazilian consumer protection law (Código de Defesa do Consumidor) may provide additional rights to consumers. Where applicable Brazilian law does not permit the exclusion or limitation of certain damages, such limitations may not apply.

23. DISCLAIMER OF IMPLIED WARRANTIES

To the extent permitted by applicable law, this Limited Warranty is the exclusive written warranty provided by LLAMA TRUCK for the covered vehicle and components.

Any implied warranties are limited to the extent and duration permitted by applicable Brazilian law, including the Código de Defesa do Consumidor.

24. WARRANTY TRANSFER

This Limited Warranty applies to the original purchaser and is non-transferable unless LLAMA TRUCK expressly agrees otherwise in writing or applicable law requires otherwise.

A subsequent owner should contact LLAMA TRUCK to determine whether any warranty rights are available under applicable law.

25. CHANGES TO THIS WARRANTY POLICY

LLAMA TRUCK may update or modify its warranty policy for future vehicle purchases.

Any warranty applicable to a vehicle will be governed by the warranty terms applicable to that vehicle at the time of purchase, subject to applicable law.

No dealer, reseller, distributor, employee, or other person is authorized to modify this Limited Warranty unless expressly authorized in writing by LLAMA TRUCK.

26. LEGAL RIGHTS

This Limited Warranty gives the purchaser specific legal rights under applicable Brazilian law, including rights under the Código de Defesa do Consumidor (Lei nº 8.078/1990).

The purchaser may also have additional rights under applicable federal or state law in Brazil.

Nothing in this Limited Warranty is intended to limit rights that cannot legally be waived or restricted under applicable Brazilian law.